China Contact Center Market by Manufacturers, Regions (Province), Type and Application, Forecast to 2022

2017-12-30 / 4480.00 / Service / 123 Pages

Description

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).


Scope of the Report:
This report focuses on the Contact Center in China market, to split the market based on manufacturers, Regions (Province), type and application.

Market Segment by Manufacturers, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix

Market Segment by Regions (Province), covering
South China
Southwest China
East China
Northeast China
North China

Market Segment by Type, covers
Type 1
Type 2

Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

There are 18 Chapters to deeply display the China Contact Center market.

Chapter 1, to describe Contact Center Introduction, product type and application, market overview, market analysis by Region (province), market opportunities, market risk, market driving force;

Chapter 2, to analyze the manufacturers of Contact Center, with profile, main business, news, sales, price, revenue and market share in 2016 and 2017;

Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;

Chapter 4,to show the China market by Regions (Province),covering South China,East China,Southwest China,North China,Northeast China,Northwest China and Central China,with sales, price,revenue and market share of Contact Center,for each region,from 2012 to 2017;

Chapter 5 and 6, to show the market by type and application, with sales, price, revenue, market share and growth rate by type, application, from 2012 to 2017;

Chapter 7,8,9,10,11,12 and 13 to analyze the key Province by Type and Application,covering South China,East China,Southwest China,North China,Northwest China,Central China and Northeast China,with sales,revenue and market share by types and applications;

Chapter 14, Contact Center market forecast, by Regions (Province), type and application, with sales, price, revenue and growth rate forecast, from 2017 to 2022;

Chapter 15, to analyze the manufacturing cost, key raw materials and manufacturing process etc.

Chapter 16, to analyze the industrial chain, sourcing strategy and downstream end users (buyers);

Chapter 17, to describe sales channel, distributors, traders, dealers etc.

Chapter 18, to describe Contact Center Appendix, methodology and data source

Table of Content

Table of Contents
1 Market Overview
1.1 Contact Center Introduction
1.2 Market Analysis by Type
1.2.1 Type 1
1.2.2 Type 2
1.3 Market Analysis by Applications
1.3.1 Telecommunication
1.3.2 Banking, Financial Services and Insurance (BFSI)
1.3.3 Government and Public Sector
1.3.4 Healthcare and Life Sciences
1.3.5 Retail and Consumer Goods
1.3.6 Others
1.4 Market Analysis by Regions (Province)
1.4.1 South China Status and Prospect (2012-2022)
1.4.2 Southwest China Status and Prospect (2012-2022)
1.4.3 East China Status and Prospect (2012-2022)
1.4.4 Northeast China Status and Prospect (2012-2022)
1.4.5 North China Status and Prospect (2012-2022)
1.4.6 Central China Status and Prospect (2012-2022)
1.4.7 Northwest China Status and Prospect (2012-2022)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Profile
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.1.4 Business Overview
2.1.5 Teleperformance News
2.2 Convergys (Stream)
2.2.1 Profile
2.2.2 Contact Center Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2.4 Business Overview
2.2.5 Convergys (Stream) News
2.3 Sykes Enterprises Inc.
2.3.1 Profile
2.3.2 Contact Center Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3.4 Business Overview
2.3.5 Sykes Enterprises Inc. News
2.4 Transcom
2.4.1 Profile
2.4.2 Contact Center Type and Applications
2.4.2.1 Type 1
2.4.2.2 Type 2
2.4.3 Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4.4 Business Overview
2.4.5 Transcom News
2.5 Atento
2.5.1 Profile
2.5.2 Contact Center Type and Applications
2.5.2.1 Type 1
2.5.2.2 Type 2
2.5.3 Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.5.4 Business Overview
2.5.5 Atento News
2.6 Arvato
2.6.1 Profile
2.6.2 Contact Center Type and Applications
2.6.2.1 Type 1
2.6.2.2 Type 2
2.6.3 Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.6.4 Business Overview
2.6.5 Arvato News
2.7 West Corporation
2.7.1 Profile
2.7.2 Contact Center Type and Applications
2.7.2.1 Type 1
2.7.2.2 Type 2
2.7.3 West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.7.4 Business Overview
2.7.5 West Corporation News
2.8 Acticall (Sitel)
2.8.1 Profile
2.8.2 Contact Center Type and Applications
2.8.2.1 Type 1
2.8.2.2 Type 2
2.8.3 Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.8.4 Business Overview
2.8.5 Acticall (Sitel) News
2.9 TeleTech Holdings Inc.
2.9.1 Profile
2.9.2 Contact Center Type and Applications
2.9.2.1 Type 1
2.9.2.2 Type 2
2.9.3 TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.9.4 Business Overview
2.9.5 TeleTech Holdings Inc. News
2.10 Comdata Group
2.10.1 Profile
2.10.2 Contact Center Type and Applications
2.10.2.1 Type 1
2.10.2.2 Type 2
2.10.3 Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.10.4 Business Overview
2.10.5 Comdata Group News
2.11 Serco
2.11.1 Profile
2.11.2 Contact Center Type and Applications
2.11.2.1 Type 1
2.11.2.2 Type 2
2.11.3 Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.11.4 Business Overview
2.11.5 Serco News
2.12 Concentrix
2.12.1 Profile
2.12.2 Contact Center Type and Applications
2.12.2.1 Type 1
2.12.2.2 Type 2
2.12.3 Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.12.4 Business Overview
2.12.5 Concentrix News
3 China Contact Center Market Competition, by Manufacturer
3.1 China Contact Center Sales and Market Share by Manufacturer (2016-2017)
3.2 China Contact Center Revenue and Market Share by Manufacturer (2016-2017)
3.3 China Contact Center Price by Manufacturers (2016-2017)
3.4 Market Concentration Rate
3.4.1 Top 3 Contact Center Manufacturer Market Share
3.4.2 Top 5 Contact Center Manufacturer Market Share
3.5 Market Competition Trend
4 China Contact Center Market Analysis by Regions (Province)
4.1 China Contact Center Sales Market Share by Regions (Province)
4.2 China Contact Center Sales by Regions (Province) (2012-2017)
4.3 China Contact Center Revenue (Value) by Regions (Province) (2012-2017)
5 China Market Segmentation Contact Center by Type
5.1 China Contact Center Sales, Revenue and Market Share by Type (2012-2017)
5.1.1 China Contact Center Sales and Market Share by Type (2012-2017)
5.1.2 China Contact Center Revenue and Market Share by Type (2012-2017)
5.2 Type 1 Sales Growth and Price
5.2.1 China Type 1 Sales Growth (2012-2017)
5.2.2 China Type 1 Price (2012-2017)
5.3 Type 2 Sales Growth and Price
5.3.1 China Type 2 Sales Growth (2012-2017)
5.3.2 China Type 2 Price (2012-2017)
6 China Market Segmentation Contact Center by Application
6.1 China Contact Center Sales Market Share by Application (2012-2017)
6.2 Telecommunication Sales Growth (2012-2017)
6.3 Banking, Financial Services and Insurance (BFSI) Sales Growth (2012-2017)
6.4 Government and Public Sector Sales Growth (2012-2017)
6.5 Healthcare and Life Sciences Sales Growth (2012-2017)
6.6 Retail and Consumer Goods Sales Growth (2012-2017)
6.7 Others Sales Growth (2012-2017)
7 South China Contact Center Sales, Revenue, by Type, Application and Manufacturers
7.1 South China Contact Center Revenue, Sales and Growth Rate (2012-2017)
7.2 South China Contact Center Sales and Market Share by Type
7.3 South China Contact Center Sales by Application (2012-2017)
8 East China Contact Center Sales, Revenue, by Type, Application and Manufacturers
8.1 East China Contact Center Revenue, Sales and Growth Rate (2012-2017)
8.2 East China Contact Center Sales and Market Share by Type
8.3 East China Contact Center Sales by Application (2012-2017)
9 Southwest China Contact Center Sales, Revenue, by Type, Application and Manufacturers
9.1 Southwest China Contact Center Revenue, Sales and Growth Rate (2012-2017)
9.2 Southwest China Contact Center Sales and Market Share by Type
9.3 Southwest China Contact Center Sales by Application (2012-2017)
10 Northeast China Contact Center Sales, Revenue, by Type, Application and Manufacturers
10.1 Northeast China Contact Center Revenue, Sales and Growth Rate (2012-2017)
10.2 Northeast China Contact Center Sales and Market Share by Type
10.3 Northeast China Contact Center Sales by Application (2012-2017)
11 North China Contact Center Sales, Revenue, by Type, Application and Manufacturers
11.1 North China Contact Center Revenue, Sales and Growth Rate (2012-2017)
11.2 North China Contact Center Sales and Market Share by Type
11.3 North China Contact Center Sales by Application (2012-2017)
12 Central China Contact Center Sales, Revenue, by Type, Application and Manufacturers
12.1 Central China Contact Center Revenue, Sales and Growth Rate (2012-2017)
12.2 Central China Contact Center Sales and Market Share by Type
12.3 Central China Contact Center Sales by Application (2012-2017)
13 Northwest China Contact Center Sales, Revenue, by Type, Application and Manufacturers
13.1 Northwest China Contact Center Revenue, Sales and Growth Rate (2012-2017)
13.2 Northwest China Contact Center Sales and Market Share by Type
13.3 Northwest China Contact Center Sales by Application (2012-2017)
14 Contact Center Market Forecast (2017-2022)
14.1 China Contact Center Sales, Revenue and Growth Rate (2017-2022)
14.2 Contact Center Market Forecast by Regions (Province) (2017-2022)
14.3 Contact Center Market Forecast by Type (2017-2022)
14.4 Contact Center Market Forecast by Application (2017-2022)
15 Contact Center Manufacturing Cost Analysis
15.1 Contact Center Key Raw Materials Analysis
15.1.1 Key Raw Materials
15.1.2 Price Trend of Key Raw Materials
15.1.3 Key Suppliers of Raw Materials
15.1.4 Market Concentration Rate of Raw Materials
15.2 Proportion of Manufacturing Cost Structure
15.2.1 Raw Materials
15.2.2 Labor Cost
15.2.3 Manufacturing Expenses
15.3 Manufacturing Process Analysis of Contact Center
16 Industrial Chain, Sourcing Strategy and Downstream Buyers
16.1 Contact Center Industrial Chain Analysis
16.2 Upstream Raw Materials Sourcing
16.3 Raw Materials Sources of Contact Center Major Manufacturers in 2016
16.4 Downstream Buyers
17 Sales Channel, Distributors, Traders and Dealers
17.1 Sales Channel
17.1.1 Direct Marketing
17.1.2 Indirect Marketing
17.1.3 Marketing Channel Future Trend
17.2 Distributors, Traders and Dealers
18 Research Findings and Conclusion
19 Appendix
19.1 Methodology
19.2 Analyst Introduction
19.3 Data Source


Table of Figures

List of Tables and Figures

Figure Contact Center Picture
Table Product Specifications of Contact Center
Figure China Sales Market Share of Contact Center by Types in 2016
Table Types of Contact Center
Figure Type 1 Picture
Table Major Manufacturers of Type 1
Figure Type 2 Picture
Table Major Manufacturers of Type 2
Table China Contact Center Sales Market Share by Applications in 2016
Table Applications of Contact Center
Figure Telecommunication Picture
Figure Banking, Financial Services and Insurance (BFSI) Picture
Figure Government and Public Sector Picture
Figure Healthcare and Life Sciences Picture
Figure Retail and Consumer Goods Picture
Figure Others Picture
Figure South China Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Southwest China Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure East China Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Northeast China Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure North China Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Central China Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Northwest China Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Table Teleperformance Basic Information, Manufacturing Base and Competitors
Table Teleperformance Contact Center Type and Applications
Table Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Convergys (Stream) Basic Information, Manufacturing Base and Competitors
Table Convergys (Stream) Contact Center Type and Applications
Table Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Sykes Enterprises Inc. Basic Information, Manufacturing Base and Competitors
Table Sykes Enterprises Inc. Contact Center Type and Applications
Table Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Transcom Basic Information, Manufacturing Base and Competitors
Table Transcom Contact Center Type and Applications
Table Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Atento Basic Information, Manufacturing Base and Competitors
Table Atento Contact Center Type and Applications
Table Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Arvato Basic Information, Manufacturing Base and Competitors
Table Arvato Contact Center Type and Applications
Table Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table West Corporation Basic Information, Manufacturing Base and Competitors
Table West Corporation Contact Center Type and Applications
Table West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Acticall (Sitel) Basic Information, Manufacturing Base and Competitors
Table Acticall (Sitel) Contact Center Type and Applications
Table Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table TeleTech Holdings Inc. Basic Information, Manufacturing Base and Competitors
Table TeleTech Holdings Inc. Contact Center Type and Applications
Table TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Comdata Group Basic Information, Manufacturing Base and Competitors
Table Comdata Group Contact Center Type and Applications
Table Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Serco Basic Information, Manufacturing Base and Competitors
Table Serco Contact Center Type and Applications
Table Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Concentrix Basic Information, Manufacturing Base and Competitors
Table Concentrix Contact Center Type and Applications
Table Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table China Contact Center Sales by Manufacturer (2016-2017)
Figure China Contact Center Sales Market Share by Manufacturer in 2016
Figure China Contact Center Sales Market Share by Manufacturer in 2017
Table China Contact Center Revenue by Manufacturer (2016-2017)
Figure China Contact Center Revenue Market Share by Manufacturer in 2016
Figure China Contact Center Revenue Market Share by Manufacturer in 2017
Table China Contact Center Price by Manufacturers (2016-2017)
Figure Top 3 Contact Center Manufacturer Market Share in 2016
Figure Top 3 Contact Center Manufacturer Market Share in 2017
Figure Top 5 Contact Center Manufacturer Market Share in 2016
Figure Top 5 Contact Center Manufacturer Market Share in 2017
Figure China Contact Center Sales and Growth (2012-2017)
Table China Contact Center Sales by Regions (Province) (2012-2017)
Table China Contact Center Sales Market Share by Regions (Province) (2012-2017)
Figure China 2012 Contact Center Sales Market Share by Regions (Province)
Figure China 2017 Contact Center Sales Market Share by Regions (Province)
Figure China Contact Center Revenue and Growth (2012-2017)
Table China Contact Center Revenue by Regions (Province) (2012-2017)
Table China Contact Center Revenue Market Share by Regions (Province) (2012-2017)
Table China 2012 Contact Center Revenue Market Share by Regions (Province)
Table China 2016 Contact Center Revenue Market Share by Regions (Province)
Table China Contact Center Sales by Type (2012-2017)
Table China Contact Center Sales Share by Type (2012-2017)
Table China Contact Center Revenue by Type (2012-2017)
Table China Contact Center Revenue Share by Type (2012-2017)
Figure China Type 1 Sales Growth (2012-2017)
Figure China Type 1 Price (2012-2017)
Figure China Type 2 Sales Growth (2012-2017)
Figure China Type 2 Price (2012-2017)
Table China Contact Center Sales by Application (2012-2017)
Table China Contact Center Sales Share by Application (2012-2017)
Figure China Telecommunication Sales Growth (2012-2017)
Figure China Banking, Financial Services and Insurance (BFSI) Sales Growth (2012-2017)
Figure China Government and Public Sector Sales Growth (2012-2017)
Figure China Healthcare and Life Sciences Sales Growth (2012-2017)
Figure China Retail and Consumer Goods Sales Growth (2012-2017)
Figure China Others Sales Growth (2012-2017)
Figure South China Contact Center Revenue and Growth (2012-2017)
Figure South China Contact Center Sales and Growth (2012-2017)
Table South China Contact Center Sales by Type (2012-2017)
Table South China Contact Center Sales Market Share by Type (2012-2017)
Table South China Contact Center Sales by Application (2012-2017)
Table South China Contact Center Sales Market Share by Application (2012-2017)
Figure East China Contact Center Revenue and Growth (2012-2017)
Figure East China Contact Center Sales and Growth (2012-2017)
Table East China Contact Center Sales by Type (2012-2017)
Table East China Contact Center Sales Market Share by Type (2012-2017)
Table East China Contact Center Sales by Application (2012-2017)
Table East China Contact Center Sales Market Share by Application (2012-2017)
Figure Southwest China Contact Center Revenue and Growth (2012-2017)
Figure Southwest China Contact Center Sales and Growth (2012-2017)
Table Southwest China Contact Center Sales by Type (2012-2017)
Table Southwest China Contact Center Sales Market Share by Type (2012-2017)
Table Southwest China Contact Center Sales by Application (2012-2017)
Table Southwest China Contact Center Sales Market Share by Application (2012-2017)
Figure Northeast China Contact Center Revenue and Growth (2012-2017)
Figure Northeast China Contact Center Sales and Growth (2012-2017)
Table Northeast China Contact Center Sales by Type (2012-2017)
Table Northeast China Contact Center Sales Market Share by Type (2012-2017)
Table Northeast China Contact Center Sales by Application (2012-2017)
Table Northeast China Contact Center Sales Market Share by Application (2012-2017)
Figure North China Contact Center Revenue and Growth (2012-2017)
Figure North China Contact Center Sales and Growth (2012-2017)
Table North China Contact Center Sales by Type (2012-2017)
Table North China Contact Center Sales Market Share by Type (2012-2017)
Table North China Contact Center Sales by Application (2012-2017)
Table North China Contact Center Sales Market Share by Application (2012-2017)
Figure Central China Contact Center Revenue and Growth (2012-2017)
Figure Central China Contact Center Sales and Growth (2012-2017)
Table Central China Contact Center Sales by Type (2012-2017)
Table Central China Contact Center Sales Market Share by Type (2012-2017)
Table Central China Contact Center Sales by Application (2012-2017)
Table Central China Contact Center Sales Market Share by Application (2012-2017)
Figure Northwest China Contact Center Revenue and Growth (2012-2017)
Figure Northwest China Contact Center Sales and Growth (2012-2017)
Table Northwest China Contact Center Sales by Type (2012-2017)
Table Northwest China Contact Center Sales Market Share by Type (2012-2017)
Table Northwest China Contact Center Sales by Application (2012-2017)
Table Northwest China Contact Center Sales Market Share by Application (2012-2017)
Figure China Contact Center Sales, Revenue and Growth Rate (2017 -2022)
Table China Contact Center Sales Forecast by Regions (Province) (2017-2022)
Table China Contact Center Market Share Forecast by Regions (Province) (2017-2022)
Table China Contact Center Sales Forecast by Type (2017-2022)
Table China Contact Center Market Share Forecast by Type (2017-2022)
Table China Contact Center Sales Forecast by Application (2017-2022)
Table China Contact Center Market Share Forecast by Application (2017-2022)
Table Sales Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Contact Center
Figure Manufacturing Process Analysis of Contact Center
Figure Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Contact Center Major Manufacturers in 2016
Table Major Buyers of Contact Center
Table Distributors/Traders/ Dealers List

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